Terms & Condition

  • Check-in and check-out time 12.00 noon.
  • Early check-in and late check-out subject to availability of rooms.
  • Taxes Extra as per applicable.
  • The Hotel Reserves the right to release the bookings, without prior intimation in case of non-payments within 24 hours of written confirmation.
  • The entire amount of booking for the total period of stay has to be paid in order to confirm the booking.
  • All payments would be made in favor of SMS Engineers.
  • As per the Hotel Policy, a maximum no. of 2 Adults & 2 Child (Under 6 yrs) are permitted to share a room. Also note that a maximum of one extra mattress is provide in a room with an extra cost.
  • In view of Security reasons, you are requested to carry an original Photo Identity Card (Driving License / Passport / Voter ID Card / PAN Card / Aadhaar Card). The Hotel reserves the right to deny accommodation in the absence of the same.

Cancellation Policy :

  • No Refund / Postponements would be entertained during Special packages like Summer Carnival, Diwali & New Year Celebrations Packages etc. For other bookings on Holiday Package, if informed before 30 days – Full Refund, Before 25 to 20 Days – 75% Refund, Before 15 to10 Days – 50% Refund, Before 9 days No Refund. Rates are subject to change on management’s discretion, without prior notice, unless confirmed with advance amount.
  • This confirmation Voucher is valid only when it is carried with the original receipt of The Purple Amer City Heritage Hotel.
  • In case of bookings through Travel Agency, kindly carry the original Hotel Reservation Voucher issued by the agency.
  • For continuation of stay subject to the availability of room(s), the usual per night Hotel tariff will be applicable as for a fresh reservation. For example one night stay extended for one more night will not be considered as two nights. The hotel doesn’t guarantee to fulfill the choice of room(s) mentioned in terms of type of Bed(s) and position of the room(s).There shall not be any compensations or refunds made in such cases.

House Rules and other Terms and Conditions of HOTEL The Purple :

  • Full Day room tariff would be applicable for late checkouts beyond 2 hrs.
  • No pets are allowed in guest rooms or premises.
  • No outside eatables, drinks or liquor are allowed into the hotel.
  • We provide local transfers on chargeable basis. You may book your local transfers at the time of room bookings or alternatively may contact concerned Manager, Minimum 24 Hrs Prior to your arrival, by providing your reservation details.
  • In the event of any force-majeure occurrence, including any public disorder, fires wars / natural calamities epidemic / strikes and lockout, any of the governmental or semi-governmental regulations preventing performance hereunder, shall render impossible or hinder or delay the performance of any obligation hereunder, the failure of the affected party so affected to perform such obligation shall not be regarded as a failure to comply with this agreement, and upon performance may be suspended to the extent of and for the duration of such occurrence and failure of the hotel in any way the performance of any of the agreed upon services and activities, due to any of the above mentioned occurrences, the Hotel shall not be liable, as they are out of its control for which, the Hotel is not responsible for. All disputes would be subject to Jaipur Jurisdiction.